Management of Performance Management Using Balanced Scorecard Method

Performance Evaluation in Facilities Management: Using the Balanced Scorecard Approach

This paper is about performance evaluation in facilities management. It identifies the Balanced Scorecard as a widely used management framework for optimal measurement of organisational performance, discusses the fundamental points to cover in its implementation and describes the application which translates an organisation’s mission and strategy into a comprehensive set of performance measures...

System Quality Management Using Balanced Scorecard

The role of IT departments in organizations has changed considerably in recent years. This is mainly due to the need to develop competitive advantages to a business to remain a market leadership. Systems, being part of this technology, have become the core of many critical business processes, and this in turn has fostered the growth of systems development companies. However, in order for client...

Using the Balanced Scorecard as a Strategic Management System

Balanced Scorecard as a Management Model in the Waste Sector

Waste management is a challenge of modern society, and there is awareness that responsibility of waste management should be shared by all community, to cooperate and ensure a sustainable development with the best principles and best management practices. It is a citizenship issue, where citizens contribute adopting preventative behaviours in the production of waste, as well as practices that fa...

Knowledge Management Metrics via a Balanced Scorecard Methodology

IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. Those who want to deploy foundation technologies such as groupware, CRM or decision support tools, but fail to justify them on the basis of their contribution to KM, may find it difficult to get funding unless they can frame them within the KM context. Determining KM's p...